Customer support never stops—and neither do we. From handling inquiries and resolving issues to managing live chats and following up with care, our Customer Service Virtual Assistants take the pressure off your team, ensuring every customer feels heard, helped, and happy—while you focus on scaling your business.
What A Customer Service Virtual Assistant Can Do For You
Inquiries
Customer inquiries can flood your day—responding, resolving, following up, repeating. It’s crucial, but it’s also time-consuming. With a Virtual Assistant managing the flow, you can ensure fast, friendly service while staying focused on driving your business forward.
Responds to customer questions and concerns via phone, email, or chat.
Support tickets stack up fast—tracking, troubleshooting, updating, resolving. They’re vital for customer satisfaction, but they can drain your time and energy. With a Virtual Assistant handling your support queue, you can maintain swift, reliable service while focusing on growth and strategy.
Manages and resolves help desk tickets efficiently
Customer feedback is gold—but sorting, analyzing, and responding to it takes time. A Virtual Assistant can manage the entire feedback loop, helping you turn insights into improvements, keep customers heard, and make your service even better—without slowing you down.
Collects and processes customer feedback to improve services.
Customer conflicts are inevitable—but they don’t have to derail your day. Our Virtual Assistants are trained to handle tense situations with professionalism and empathy, resolving issues quickly and keeping your customer relationships intact, while you stay focused on running your business.
Works to resolve complaints and issues promptly to maintain customer satisfaction.
Marketing assistants are more than just support—they’re strategic multitaskers. From content creation and social media scheduling to market research, campaign coordination, and performance tracking, they bring agility and insight to your marketing engine. Their versatility saves time, boosts output, and helps your brand show up stronger.
Online Marketing
Site & Blog Management
Video Production & Editing
Collateral Development
Social Media & Marketing
Dedicated to enhancing customer experiences by handling inquiries, managing support tickets, collecting feedback, and swiftly resolving issues to ensure satisfaction.
What can they do for your business?
Inquiries
Responds to customer questions and concerns via phone, email, or chat.
Support Tickets
Manages and resolves help desk tickets efficiently
Feedback Management
Collects and processes customer feedback to improve services.
Conflict Resolution
Works to resolve complaints and issues promptly to maintain customer satisfaction.
Project Coordination
Coordinating projects takes precision, time, and constant follow-up. We understand how essential it is—and how quickly it can distract you from high-level priorities.
Assists in the planning phase
Tracks project progress
Assists in project completion
Paperwork Management
Paperwork can pile up fast, stealing time from what really matters. We know how essential it is—and how quickly it can overwhelm your day. But that's a thing of the past with a Virtual Administrative Assistant handling your paperwork for you.
Organize paperwork
File documents
Process and keep track of all paperwork
Marketing Virtual Assistant
Executing digital marketing strategies to enhance client visibility and engagement. They create content, manage social media marketing, conduct market research, run email marketing campaigns, and implement other online marketing tactics to drive success.
What can they do for your business?
Content Creation
Develops engaging content for blogs, social media, and newsletters.
Social Media Management
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Market Research
Conducts research to identify market trends and competitor activities.
Email Campaigns
Creates and manages email marketing campaigns to nurture leads and engage customers.
Loan Processor Virtual Assistant
Loan processor assists in managing and streamlining the loan application process to ensure smooth and timely approvals.
What can they do for your business?
Application Review
Evaluates loan applications for completeness and accuracy.
Document Collection
Gathers necessary documents from applicants and verifies information.
Communication
Liaises between applicants, lenders, and other parties to facilitate the loan process.
Status Tracking
Monitors and updates the status of loan applications to ensure timely processing.
Recruiting Virtual Assistant
Streamlines hiring by sourcing top candidates, screening resumes, coordinating interviews, and delivering a smooth, professional experience for every applicant.
What can they do for your business?
Candidate Sourcing
Identifies and attracts potential candidates through various platforms.
Resume Screening
Reviews resumes to identify and shortlist qualified candidates based on job requirements.
Interview Coordination
Schedules and coordinates interviews between candidates and hiring managers.
Follow-Up
Communicates with candidates throughout the hiring process to ensure a positive experience.
Personal Virtual Assistant
Our personal assistant VAs offer reliable support by managing schedules, handling communication, organizing tasks, and preparing documents—making life and work run smoothly.
What can they do for your business?
Scheduling
Manages calendars, appointments, and travel arrangements.
Correspondence
Handles emails, phone calls, and other communications
Task Management
Assists with daily to-do lists, reminders, and personal errands.
Document Preparation
Prepares reports, presentations, and other documents as needed.
Real Estate Virtual Assistant
Streamlines your workflow by managing listings, coordinating with clients, conducting market research, and preparing essential documents—so you can focus on closing deals.
What can they do for your business?
Listing Management
Manages property listings on multiple platforms and keeps information up-to-date.
Client Communication
Coordinates with clients, schedules showings, and follows up on inquiries.
Market Research
Conducts research on property values, market trends, and competitor listings.
Document Preparation
Prepares contracts, agreements, and other necessary real estate documents.
Help Desk and Technical Support Virtual Assistant
Our Support VA's deliver fast, reliable support by resolving technical issues, managing support tickets, keeping customers informed, and maintaining clear documentation.
What can they do for your business?
Issue Resolution
Troubleshoots and resolves technical problems for customers.
Ticket Management
Manages and tracks help desk tickets to ensure timely responses.
Customer Communication
Communicates with customers to understand their issues and provide updates.
Documentation
Maintains records of customer interactions and solutions for future reference.
Inside Sales Virtual Assistant
Let our inside sales VA's drive growth by generating leads, setting appointments, following up with prospects, and keeping CRM systems organized and up to date.
What can they do for your business?
Lead Generation
Identifies and qualifies potential leads through research and outreach.
Appointment Setting
Schedules meetings and appointments for sales representatives with qualified leads.
Follow-Up
Conducts follow-up calls and emails to nurture leads and maintain engagement.
Data Management
Updates and manages customer relationship management (CRM) systems with lead information and activity.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Tab Content
This is a basic text element.
Tab Content
This is a basic text element.
Administrative Virtual Assistant
Let our Administrative Virtual Assistants handle your paperwork, customer support, project coordination, and social media—keeping your operations seamless, clients satisfied, and your brand consistently visible.
What can they do for your business?
Paperwork Management
Organizes, files, and processes documents to keep records accurate and accessible.
Social Media & Marketing
Manages social media accounts, creates content, and develops marketing materials to enhance your online presence.
Project Coordination
Assists in planning, tracking, and completing projects to meet deadlines and objectives.
Customer Support
Handles inquiries and provides assistance to ensure customer satisfaction.
Inquiries
Customer inquiries can flood your day—responding, resolving, following up, repeating. It’s crucial, but it’s also time-consuming. With a Virtual Assistant managing the flow, you can ensure fast, friendly service while staying focused on driving your business forward.
Responds to customer questions and concerns via phone, email, or chat.
Support Tickets
Support tickets stack up fast—tracking, troubleshooting, updating, resolving. They’re vital for customer satisfaction, but they can drain your time and energy. With a Virtual Assistant handling your support queue, you can maintain swift, reliable service while focusing on growth and strategy.
Manages and resolves help desk tickets efficiently
Feedback Management
Customer feedback is gold—but sorting, analyzing, and responding to it takes time. A Virtual Assistant can manage the entire feedback loop, helping you turn insights into improvements, keep customers heard, and make your service even better—without slowing you down.
Collects and processes customer feedback to improve services.
Conflict Resolution
Customer conflicts are inevitable—but they don’t have to derail your day. Our Virtual Assistants are trained to handle tense situations with professionalism and empathy, resolving issues quickly and keeping your customer relationships intact, while you stay focused on running your business.
Works to resolve complaints and issues promptly to maintain customer satisfaction.
Real people, powered by smart technology. Our virtual assistants blend human insight with AI tools to get more done—faster, sharper, and more reliably.
The Back Desk Global Advantage
More Growth, Less Risk
Reduce Risk
Minimize legal liabilities, workers' compensation, and potential employment law compliance issues.
Lower Expenses
Save on salaries, training, and infrastructure. Fully equipped and ready to deliver from day one.
Efficiency
Enjoy faster turnaround times and reduced operational costs with our expert virtual assistant services.
Scalability
Easily grow your team or shift directions as business evolves. From one hire to a whole department, we adapt to your needs efficiently.
Testimonial
"As a small agency, budget is always a concern. Back Desk virtual assistants allowed us to expand our team at a fraction of the cost. Our virtual assistants handle data entry, email marketing campaigns, and social media scheduling. They're incredibly efficient and detail-oriented. We've seen a significant improvement in workflow and project turnaround times. Hiring Back Desk Virtual Assistants was one of the best decisions for our agency!"
Jean Victors
Digital Marketing Head
Testimonial
Before Back Desk, I was drowning in emails, packing orders, and managing social media. It was impossible to focus on growing my boutique.
Melissa Van Staden
Women's Apparel Shop Owner
Testimonial
"Running a dental practice involved a lot of paperwork and scheduling. It took away time I could be spending with patients. Back Desk Virtual Assistants have been a game-changer! They handle appointment scheduling, insurance verification, and patient communication. They're organized, efficient, and incredibly friendly. Now, I can focus on providing top-notch dental care and building patient relationships. Hiring Back Desk Virtual Assistants freed up my schedule and boosted patient satisfaction!"
Warren Lloyd
Dentistry
Testimonial
"Our Virtual Assistants handle data entry, email marketing, and social media scheduling with incredible efficiency and attention to detail. Hiring them was one of our best decisions!"
Sarah Smith
Tech Development CEO
Testimonial
"As a small agency, budget is always a concern. Back Desk virtual assistants allowed us to expand our team at a fraction of the cost. Our virtual assistants handle data entry, email marketing campaigns, and social media scheduling. They're incredibly efficient and detail-oriented. We've seen a significant improvement in workflow and project turnaround times. Hiring Back Desk Virtual Assistants was one of the best decisions for our agency!"
Jean Victors
Digital Marketing Head
Testimonial
Before Back Desk, I was drowning in emails, packing orders, and managing social media. It was impossible to focus on growing my boutique.
Melissa Van Staden
Women's Apparel Shop Owner
Testimonial
"Running a dental practice involved a lot of paperwork and scheduling. It took away time I could be spending with patients. Back Desk Virtual Assistants have been a game-changer! They handle appointment scheduling, insurance verification, and patient communication. They're organized, efficient, and incredibly friendly. Now, I can focus on providing top-notch dental care and building patient relationships. Hiring Back Desk Virtual Assistants freed up my schedule and boosted patient satisfaction!"
Warren Lloyd
Dentistry
Testimonial
"Our Virtual Assistants handle data entry, email marketing, and social media scheduling with incredible efficiency and attention to detail. Hiring them was one of our best decisions!"
Sarah Smith
Tech Development CEO
Real-time tracking tools
Optimizing your team’s performance every step of the way.
Hubstaff
Hubstaff is a performance-tracking tool we use to monitor our assistants' activity in real-time. It tracks time, productivity, and tasks to ensure accountability, efficiency, and consistent results for your business.
Monday.com is a project management platform we use to organize, assign, and track tasks. It helps ensure our assistants stay aligned with your goals, meet deadlines, and keep workflows smooth and transparent.
425 Town Plaza Ave, Ponte Vedra Beach, FL 32081, United States
Leonora Drive Ballito, Dolphin Coast KwaZulu-Natal South Africa 4399
35C Amon Court, Lahug Cebu City, Philippines 6000
Subscribe to our newsletter
By clicking the 'Subscribe Now' button, you confirm that you have read and agree to our Privacy Policy, and consent to the collection, use, and processing of your information as described therein.
