• SCALE WITH UNBEATABLE ROI
  • info@bdglobal.com

Help Desk
Virtual Assistant

A help desk VA provides technical support and customer service to resolve clients' technical issues efficiently. Key responsibilities include:

Issue Resolution

Troubleshoots and resolves technical problems for customers.

Ticket Management

Manages and tracks help desk tickets to ensure timely responses.

Customer Communication

Communicates with customers to understand their issues and provide updates.

Documentation

Maintains records of customer interactions and solutions for future reference.

What Clients have to say

Before Back Desk, I was drowning in emails, packing orders, and managing social media. It was impossible to focus on growing my boutique.
Melissa Van Staden
Women's Apparel Shop Owner
As a small agency, budget is always a concern. Back Desk Filipino Virtual Assistants allowed us to expand our team at a fraction of the cost.
Jean Victors
Digital Marketing Head
Our Virtual Assistants handle data entry, email marketing, and social media scheduling with incredible efficiency and attention to detail. Hiring them was one of our best decisions!
Sarah Smith
Tech Development CEO
Running a dental practice involved a lot of paperwork and scheduling. It took away time I could be spending with patients. Back Desk Filipino Virtual Assistants have been a game-changer!
Warren Lloyd
Dentistry
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Contact
  • +1 904-516-9177
  • +1 310-365-5467
  • info@bdglobal.com
  • 425 Town Plaza Ave, Ponte Vedra Beach, FL 32081, United States
  • 21 Simbithi Office Park, Salt Rock, South Africa, 4390
  • 35C Amon Court, Lahug Cebu City, Philippines 6000
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